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Alarm Basics 101
Door / Window Sensors
Smoke / Heat Detector
Different System Types
I’m new to home security; can you give me a quick summary of how a basic system works?
Basic home security systems are comprised of three different components:
Sensors: these detect if a door or window is opened, if glass is broken or if there is movement in a particular room. When a sensor is triggered a signal is sent to the alarm’s control panel.
Control Panel: this centrally located device manages all the signals coming in from the sensors, and allows you to arm or disarm the alarm system. The control panel also notifies the monitoring service when a sensor is activated while the system is armed.
Monitoring Service: the monitoring service operates and is staffed 24/7, and looks after the signals sent by the alarm’s control panel. When they receive notification of an alarm they try to contact you and verify that the event was indeed valid and not an accident. They then dispatch the appropriate authorities if needed.
How are you different from traditional alarm companies that visit my neighborhood?
American Total Protection has several key differences from traditional alarm companies:
Connection – American Total Protection has many options. In short we have hard wired, wireless and hybrid systems…a combination of both hard wired and wireless. Our systems can communicate with the central station via your phone line, the internet and or a cellular radio depending on your specific system. American Total Protection offers a myriad of different layers of security and combined is virtually impossible to defeat, ensuring that your family or business is safe.
Price – American Total Protection offers several levels of monitoring service: a basic monitoring plan, or two levels of interactive monitoring plans. You choose the type of plan you would like, and the charge is the same no matter how many sensors your home requires. There are no hidden fees; many of our competitors cannot say the same.
Interactive – At American Total Protection, our alarm system can be completely interactive, meaning you can do things with your home security system that you never thought possible. View video feeds from your smartphone, get a text message when your power goes out or receive notification that your kids have arrived safely home from school. Plus, home automation features such as light control, climate control, and remote lock access are also available.
Why do I need a monitoring service? Why can’t I just use an alarm that scares the bad guys away?
ontrol panel and then they can proceed with ransacking the home. Noisy alarms alone will not increase safety; you need a security system that ensures authorities are called, even if the control panel is destroyed.
How Monitoring Works
What exactly is a central monitoring station?
Typically security systems send their signals over a telephone line to a central monitoring station-the facility that acts as the link between your home and the police, fire department, and emergency response authorities. A central station is manned 24 hours a day, 7 days a week by highly skilled operators trained to respond to emergencies. The station operator alerts the proper authorities and dispatches help.
What happens when my alarm is triggered?
Step 1 – Alarm Triggered
When the alarm is triggered at your home, a signal immediately alerts one of our six Central UL Monitoring Stations.
Step 2 – ATP Response
Your alarm notification is received by our trained ATP Response Team standing by 24/7 ready to assist.
Step 3 – ATP Calls You
A member of our security team will call to verify if you are in need of assistance or if it was a false alarm.
Step 4 – We Send Help!
If help is needed we will contact the police, fire department or other emergency personnel immediately.
If the central monitoring station is notified via my phone line, how can I keep my family safe if the line is cut or out of service?
That’s a valid concern. In the event that your phone line fails or is cut, as an option there are back-up services that work in tandem with your home security system to ensure your safety. Our most popular option is the GSM, being an easy-to-install cellular radio service that contacts the central station in the event of an emergency. The only additional equipment required would be a small radio transmitter/ GSM that connects to the control panel of your security system.
Product and Service Support
ATP uses the industry’s most cutting edge technology and is proud to offer unparalleled customer support and service. Our home and business security systems are priced so families and business owners can afford to keep their most precious assets safe.